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CUSTOMER SERVICE / REPAIR & RETURN POLICY
For any Customer Service related issues that cannot be answered by the FAQ on this website or in the manuals, please contact PepperBall at firstname.lastname@example.org or call PepperBall Customer Service at 888-874-3491
We want you to be completely happy with your order. This Return and Exchange policy sets out our procedures for change of mind after purchase. This is distinct from the Warranty Policy which covers manufacturing issues /defects for a period up to one year after purchase.
All returns must be authorized by PepperBall and must have a Return Authorization (RA) number.
To make a return, please contact us on our Contact page within 30 days of the invoice date or call PepperBall Customer Service at 888-874-3491. A member of our staff will provide assistance and further instructions. Products that are returned without a RA number may not be eligible for a refund.
The purchaser is responsible for shipping costs associated with the return of the product for change of mind after purchase. Once we have confirmed the return of your product, we will arrange a refund.
All change of mind after purchase return products must be returned to us in original and brand-new condition, showing no signs of wear or use. The returned products must also include all original packaging, labels, stickers, seals, manuals, accessories.
When returning product:
- Make sure the RA Number is clearly marked on the outside of the shipping package.
- Include a brief statement regarding the requested repair
- Include your name, return address and a telephone number where you can be reached during normal business hours inside the shipping package.
- All in warranty products will be repaired or exchanged at the discretion of PepperBall and will be shipped back to the Customer via ground shipping at no-charge.
ALWAYS UNLOAD AND REMOVE AIR SOURCE, AND PROJECTILES BEFORE SHIPPING A LAUNCHER.
DO NOT SHIP BACK THE AIR SOURCE.
WARRANTY, DISCLAIMER OF WARRANTY AND LIMITATION OF REMEDIES
United Tactical Systems, LLC (UTS) warrants, solely to the end user, that the product is delivered free from defects in materials and workmanship for a period of one (1) year from the original date of purchase.
Within the one-year warranty period, UTS’ liability, and the buyer’s sole and exclusive remedy hereunder for all claims shall be limited to a refund or credit to buyer of the purchase price, or replacement of this product, at UTS’s option, provided that the non-conforming product is (1) returned during the warranty period and (2) properly packaged and shipped to the UTS designated facility in accordance with the UTS Return Merchandise Authorization (RMA) Policy.
THE REMEDY SET FORTH ABOVE SHALL BE THE SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THE FOREGOING WARRANTY.
Products which have been improperly handled, stored, or shipped, or which have been subject to abuse, misuse, alteration and or neglect are not covered by the warranty. Aftermarket products and the use of non-authorized projectiles are strictly prohibited by UTS and any indication of their installation or use shall void all warranties. Unauthorized modifications void the warranty.
DISCLAIMER OF WARRANTY: Except for the express limited warranty set forth above, UTS makes no warranties or representations of any kind, whether express or implied, with respect to the product, including any (a) warranty of merchantability; or (b) warranty of fitness for a particular purpose; or (c) warranty against infringement
of intellectual property rights of a third-party, whether express or implied by law, course of dealing, course of performance, usage of trade or otherwise. There are no warranties which extend beyond the description of the face hereof. Buyer shall make no warranty or representation regarding the products that is inconsistent with the warranty set forth above. UTS shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use or the inability to use this product. Warranty does not cover damage caused by abuse, misuse, loss, improper handling, alterations, accident, neglect, or disassembly. Before use, the user shall determine the suitability of the product and be fully trained for its intended use, and user assumes all risks and liability whatsoever in connection therein. In no event shall UTS be liable or obligated to buyer or to any third party in any manner for any (a) special, non-compensatory, consequential, indirect, incidental, statutory, or punitive damages of any kind, including, without limitation, lost profits and/or lost revenue, regardless of the form of action, whether in contract, tort, negligence, strict product liability, or otherwise, even if informed of or aware of the possibility of any such damages in advance, (b) in an amount greater than the amounts paid to UTS by buyer for the products, or (c) damage or injury caused by the products, unless due to the gross negligence or willful misconduct of UTS. The limitations set forth above shall be deemed to apply to the maximum extent permitted by applicable law and notwithstanding the failure of the essential purpose of any limited remedies. The parties acknowledge and agree that they have fully considered the foregoing allocation of risk and find it reasonable, and that the foregoing limitations are an essential basis of the bargain between the parties.